Comments on: An Open Letter to Wataniya’s Customer Service Manager http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/ Where Ideas are Valued.. and Evaluated Sat, 12 Mar 2011 14:02:52 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Haider http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/comment-page-1/#comment-210 Haider Sat, 15 Mar 2008 19:17:50 +0000 http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/#comment-210 Ralf, I'm glad you liked it :) Rather than vent my anger, I thought I should explain what customer service means so they get to change their policies, and so other companies can benefit. It's a shame you can't share the site with your staff, but you might wanna raise the points I mentioned to them. Ralf, I’m glad you liked it :)

Rather than vent my anger, I thought I should explain what customer service means so they get to change their policies, and so other companies can benefit.

It’s a shame you can’t share the site with your staff, but you might wanna raise the points I mentioned to them.

]]> By: Ralf Wilmes http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/comment-page-1/#comment-209 Ralf Wilmes Sat, 15 Mar 2008 17:00:07 +0000 http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/#comment-209 Haider, my compliments for this one. You know, I happen to be an operational manager of one of those customer service call centers.. What a pity the company policy does not foresee internet access, so I could send this link to my staff! Ralf Haider, my compliments for this one.
You know, I happen to be an operational manager of one of those customer service call centers..
What a pity the company policy does not foresee internet access, so I could send this link to my staff!
Ralf

]]> By: Customer Service Lesson to Learn http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/comment-page-1/#comment-25 Customer Service Lesson to Learn Thu, 04 Oct 2007 20:12:56 +0000 http://www.afilsforyourthoughts.com/blog/2007/10/04/an-open-letter-to-wataniyas-customer-service-manager/#comment-25 [...] friend of mine wrote this open letter to the Manager of Customer Service at Wataniya, in a hope to give slight better service to the [...] [...] friend of mine wrote this open letter to the Manager of Customer Service at Wataniya, in a hope to give slight better service to the [...]

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